Matt Schouten

Thoughts on building people, software, and systems.

Category: Philosophy

  • Processes Through an Outcome Lens

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    Matt
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    [This article was originally posted in 2019 on the now-gone Digital Solutions blog.] Processes are vital to modern organizations. Imagine you were asked to help improve an organization, and found that it had zero defined processes. You’d almost certainly start by implementing a process or two, then by wondering how in the world they got…

  • The Policy Pendulum

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    Matt
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    I’ve been thinking a lot about policies lately. About how they’re sometimes necessary and sometimes not. About don’t scar on the first cut and about how organizational scar tissue can spread to cover related areas of the organization. I’ve been thinking about the freedom of young companies with no policies, and about the freedom of…